7 Shortcomings of Legacy Secure Remote Access (SRA)

What is Secure Remote Access (SRA)? 

Secure remote access (SRA) is a technology that enables workers to connect from afar to an organization’s internal systems and assets. Solutions that fall under the SRA category include virtual private networks (VPNs), virtual desktop infrastructure (VDI), zero trust network access (ZTNA), jump servers, and others. 

Most SRA tools on the market today are legacy solutions that were designed before our current era of widespread remote work. These products may be sufficient to secure a small number of remote connections, but they were never intended to support a massive remote workforce or to ensure secure access to mission-critical assets. In addition, many SRA tools are built to secure information technology (IT) settings and do not adequately accommodate the distinctive requirements of operational technology (OT) environments. 

Why Legacy SRA Falls Short in OT Environments 

1. Legacy SRA Provides Insufficient Security 

Numerous cyberattacks have shown that legacy SRA solutions can be exploited by threat actors with relative ease. This is hardly ideal in the IT context, but it becomes potentially catastrophic when cyberattackers can gain access and take control of the OT systems that control production lines, electrical grids, water treatment facilities, and more. 

2. Legacy SRA Requires a Cloud Connection 

Legacy SRA solutions usually require a cloud connection. This leaves them unable to support the on-premises, isolated, and legacy-based systems present in many OT environments.  

3. Legacy SRA Provides Risky All-or-Nothing Network Access 

The principle of “least privilege” states that users and devices should have access only to the resources they need to do their jobs – and nothing more. Many legacy SRA solutions cannot enforce least privilege access. Anyone who connects via such a solution will have access to the full network and could conceivably take control of vital systems and processes, putting both operations and safety at risk.   

4. Legacy SRA Offers Limited Visibility and Supervisory Controls 

Securing the initial point of access is important, but industrial organizations need to see what is happening throughout the entire connection. This is especially crucial in cases where privileged users, such as remote workers or third-party vendors, are accessing critical infrastructure or other sensitive systems.  

Most SRA tools offer limited (if any) visibility into or control over what users can do once they are connected. These solutions cannot detect or respond to unusual activity, nor can they block behaviors that could heighten risk. There is also no way to monitor sessions in real-time or to grant temporary just-in-time (JIT) access that expires once the desired task is complete. 

5. Legacy SRA Cannot Secure Third-Party Vendor Access  

Securing third-party vendor access to critical systems is a key requirement for many industrial enterprises. Beyond their more general inability to address OT challenges, most legacy SRA tools do not solve this important use case. This may be because they require the downloading of an agent onto the user’s device or because they simply do not provide the level of security and control needed to ensure safe third-party access.  

6. Legacy SRA Leads to Scalability Challenges/Operational Burden 

Scaling legacy SRA solutions can fast become a logistical nightmare and financial black hole. In addition, the burden placed on already overworked admins is often heavy. Jump servers, as one example, demand substantial and ongoing management. Other SRA tools are difficult to configure and require complicated onboarding and offboarding processes. This isn’t just inconvenient; it can lead to operational delays or system downtime when one-time technicians or other specialists can’t be quickly credentialed to address an urgent problem.  

7. Legacy SRA Provides a Poor User Experience 

Legacy SRA tools too often provide a subpar experience for end users. Whether it’s sluggish connections, complicated login processes, or other disruptions to the work routine, poor user experience leads not only to frustration but also to shadow remote access that can expose organizations to added risk.  

The Bottom Line on Legacy SRA 

Legacy SRA solutions are simply not designed to solve the access challenges facing today’s industrial enterprises. Even when they’re able to be deployed in an OT environment, traditional SRA tools can impede system responsiveness, introduce friction for administrators, and cause operational disruptions. These may be inconveniences in an IT setting, but they are dealbreakers for OT. 

Unlike legacy SRA, Cyolo PRO (Privileged Remote Operations) is built to meet the unique needs of OT environments. Cyolo PRO enables organizations in critical industries to safely and securely connect privileged users, including remote workers and third-party vendors, to even the most sensitive systems and environments.